| Aspects | ||
| 01 · Style | ||
| Naam | Instructie | Media |
| 01 · Informal and formal style | Study the following table. | - |
| 02 · Active/passive voice | Rewrite these sentences using the passive voice. Use an agent ('by...') unless otherwise stated. | |
| 03 · Active voice in e-mails | We usually use the active in e-mails. Change the high-lighted passive sentences to active. Click on the icons for help. | - |
| 04 · The 'empty it' | Make the following sentences more formal by using the 'empty it' to eliminate some or all personal pronouns. | - |
| 05 · Informal and formal letters | Two versions of a letter (one informal and one formal) have been mixed up. Choose informal or formal at the end of each sentence to indicate which letter it came from. | - |
| 06 · Informal and formal letters | Complete the formal letter. Use a form of the high-lighted words in the informal letter. | - |
| 07 · Word formation | Type in the noun derived from the verb. | - |
| 08 · Balance in sentences | Choose the correct alternative. | - |
| 09 · Balance in sentences | Fill the gaps with the correct form of the high-lighted word. | - |
| 10 · Describing trends | Fill the spaces with adverbs. | - |
| 02 · Tone | ||
| Naam | Instructie | Media |
| 01 · Using adverbs to give your sentence emphasis | Study the following word partners. Click on the icons for additional info. | - |
| 02 · Using adverbs to give your sentence emphasis | Choose the more suitable formal alternative. | - |
| 03 · Using adverbs to give your sentence emphasis | Take a look at the list and type the correct word to make the sentence stronger. | - |
| 04 · Achieving the right tone: personal/impersonal | Click on the underlined sentences to read the comments. Compare the secretary's version with the rewritten version. | |
| 05 · Achieving the right tone: personal/impersonal | Rewrite in a more formal way. Use expressions from the previous exercise. | - |
| 06 · Achieving correct tone | Choose the correct communication aim. | - |
| 07 · Tone in business writing | Click on the underlined phrase to read the comments. | - |
| 08 · Tone in business writing | Choose the correct modal auxiliary to complete the letter. Call up info. | |
| 09 · Differences in tone: formal/informal verbs | Click on a formal verb to match the informal one. | - |
| 10 · Differences in tone: formal/informal verbs | Click on the icon for more information and complete the sentences with the appropriate formal verb. | |
| 11 · Phrasal verbs | Click on the underlined word to study the phrasal verbs. | - |
| 12 · Phrasal verbs | Click on the phrasal verb that matches the explanation. | - |
| 13 · Formal business correspondence | Click on the underlined word to see the formal alternative. | - |
| 14 · Formal and informal language | Choose the formal word or phrase to complete the letter. | - |
| 15 · Formal and informal correspondence | Choose the formal word to complete the letter. Call up info. | - |
| 03 · Reported Speech | ||
| Naam | Instructie | Media |
| 01 · Reported speech | Read the rules. Complete the sentences by reporting the remarks. Call up info. | |
| 02 · Reporting verbs | Choose the correct verb. | - |
| 03 · Reporting verbs as an alternative for 'say' and 'tell' | There are many reporting verbs which can be used instead of the two old favourites 'say' and 'tell'. Choose the correct verb from the list, and fill in the simple past form. Click on the icon for information. | - |
| 04 · Reporting verbs and informal phrases | Click on the underlined words to find out what the reporting words mean. | - |
| 04 · Redundancy | ||
| Naam | Instructie | Media |
| 01 · Redundancy | Study the following table. Call up info. | - |
| 02 · Redundancy | Rewrite the sentences leaving out the unnecessary words. Then click on the icon and compare your answer. | - |
| 03 · Redundancy | Words that add nothing to the meaning of a piece of business writing are redundant and can interfere with getting the message across. Rewrite the following in a more concise manner. Click on the icon for a suggested answer. | |
| 04 · Redundancy | Words that add nothing to the meaning of a piece of business writing are redundant and can interfere with getting the message across. Rewrite the following in a more concise manner. Click on the icon for a suggested answer. | - |
| 05 · Redundancy | Words that add nothing to the meaning of a piece of business writing are redundant and can interfere with getting the message across. Rewrite the following in a more concise manner. Click on the icon for a suggested answer. | - |
| 05 · Abbreviations | ||
| Naam | Instructie | Media |
| 01 · Abbreviations | The following abbreviations are commonly used in faxes, e-mails, short messages and letters. Click on the icon next to the abbreviation for information. | |
| 02 · Abbreviations | A. Click on the abbreviation to use for the following sentences. - B. Complete the expressions that correspond to the following abbreviations. | - |
| 03 · Abbreviations | What does the following e-mail mean? | |
| 06 · Linking Words | ||
| Naam | Instructie | Media |
| 01 · Linking words | Read the rule. Choose the correct word or phrase. | |
| 02 · Linking words | Read the rule. Take a look at the list and type the correct word or phrase. | |
| 03 · Linking words | Complete the letter by choosing the correct word or phrase. Call up info. | - |
| 04 · Linking words | Complete the text by choosing the correct linking words. Call up info. | - |
| 05 · Sequencing | Take a look at the list and type the correct word. Use a capital letter where necessary. Call up info. | |
| 06 · Linking words: letter of application | Take a look at the list and type the correct word. Use a capital letter where necessary. Call up info. | - |
| 07 · Word Order | ||
| Naam | Instructie | Media |
| 01 · Word order: place and time | Type the sentence fragments in the correct order. | |
| 02 · Word order: adverbs of frequency | Type the sentence fragments in the correct order. Call up info. | |
| 03 · Word order: adverbs of frequency | Read the rules. Rewrite the sentence putting the words in brackets in the correct position. Do not use contractions. Call up info. | |
| 04 · Word order: adverbs of frequency | Read the rule. Type the sentence fragments in the correct order. Call up info. | |
| 08 · Fixed Prepositions | ||
| Naam | Instructie | Media |
| 01 · Letter expressions and fixed prepositions | Take a look at the list and type the correct preposition. | - |
| 02 · Fixed prepositions in a sales letter | Take a look at the list and type the correct preposition. | - |
| 03 · Fixed prepositions in a letter of application | Take a look at the list and type the correct preposition. | - |
| 04 · Prepositions in idiomatic phrases, 'accord' -> 'approve' | In common usage, certain prepositions are used with certain other words, forming idiomatic combinations. Type the preposition(s) that form correct idiomatic combinations with the underlined word. | - |
| 05 · Prepositions in idiomatic phrases, 'apply' -> 'convenient' | In common usage, certain prepositions are used with certain other words, forming idiomatic combinations. Type the preposition(s) that form correct idiomatic combinations with the underlined word. | - |
| 06 · Prepositions in idiomatic phrases, 'comply' -> 'differences' | In common usage, certain prepositions are used with certain other words, forming idiomatic combinations. Type the preposition(s) that form correct idiomatic combinations with the underlined word. | - |
| 07 · Prepositions in idiomatic phrases, 'disagree' -> 'inconsistent' | In common usage, certain prepositions are used with certain other words, forming idiomatic combinations. Type the preposition(s) that form correct idiomatic combinations with the underlined word. | - |
| 08 · Prepositions in idiomatic phrases, 'independent' -> 'proceed' | In common usage, certain prepositions are used with certain other words, forming idiomatic combinations. Type the preposition(s) that form correct idiomatic combinations with the underlined word. | - |
| 09 · Prepositions in idiomatic phrases, 'proficient' -> 'responsibility' | In common usage, certain prepositions are used with certain other words, forming idiomatic combinations. Type the preposition(s) that form correct idiomatic combinations with the underlined word. | - |
| 10 · Prepositions in idiomatic phrases, 'reward' -> 'waited' | In common usage, certain prepositions are used with certain other words, forming idiomatic combinations. Type the preposition(s) that form correct idiomatic combinations with the underlined word. | - |
| 11 · Verbs with fixed prepositions | Click on the correct verb and preposition to fill the spaces. Call up info. | - |
| 12 · Verbs with fixed prepositions | Fill the spaces with the correct preposition. | - |
| 13 · Prepositions in expressions of time | Take a look at the list and fill the spaces with the correct preposition. | - |
| 09 · Spelling | ||
| Naam | Instructie | Media |
| 01 · Spelling checker | Read the poem. Correct the highlighted word in each line. | - |
| 02 · British and American spelling | Read the rules. In part 4, match the British words from the list. | |
| 03 · American spelling | Fill the spaces with the American spelling of the underlined word. Call up info. | - |
| 04 · Capitals | Read the information on the use of capitals. | - |
| 10 · Punctuation | ||
| Naam | Instructie | Media |
| 01 · Punctuation | Read the sentence. Decide if the punctuation is C (correct) or NC (not correct). | |
| 02 · Punctuation | Punctuate the letter using the symbols. Click on the underlined words for information. | - |
| Types of Documents | ||
| 01 · Standard phrases for formal letters | ||
| Naam | Instructie | Media |
| 01 · Opening a letter | Study the standard phrases. | - |
| 02 · Beginning a letter | Study the standard phrases. | - |
| 03 · Ending a letter | Study the standard phrases. | - |
| 04 · Referring | Study the standard phrases. | - |
| 05 · Giving good/bad news | Study the standard phrases. | - |
| 06 · Giving good/bad news | Complete the sentence by typing the letter corresponding to the correct ending. | - |
| 07 · Say what you can and cannot do | Study the standard phrases. | - |
| 08 · Giving reasons | Study the standard phrases. | - |
| 09 · Request action | Study the standard phrases. | - |
| 10 · Request information | Study the standard phrases. | - |
| 11 · Making Complaints | Study the standard phrases. | - |
| 12 · Expressions of time | In letters we use a number of standard phrases to express time. Click on the underlined phrases for the meaning. | - |
| 13 · Expressions of time | Choose an appropriate phrase to fill the space. | - |
| 02 · Standard phrases for informal letters | ||
| Naam | Instructie | Media |
| 01 · Opening an informal letter | Study the standard phrases. | - |
| 02 · Saying why you are writing | Study the standard phrases. | - |
| 03 · Closing an informal letter | Study the standard phrases. | - |
| 03 · Letters | ||
| Naam | Instructie | Media |
| 00 · Introduction | Read the information. It will help you to understand the correspondence between the three companies. |  |
| 01 · Advertising circular | Read the letter carefully and call up the info. | |
| 02 · Advertising circular | Practise drafting a letter to announce a new product. | - |
| 03 · Advertising circular | Follow the instructions below. | |
| 04 · Letter of inquiry (1) | Read the letter carefully and call up the info. | |
| 05 · Letter of inquiry | Find 3 things wrong with this letter. | |
| 06 · Letter of inquiry | Write your letter of inquiry. | |
| 07 · Letter of inquiry | Study the sentences and call up the info. | - |
| 08 · Reply to an import inquiry (1) | Read the letter and call up the info boxes. | |
| 09 · Reply to an import inquiry | Type one word in each space. Call up info first. | - |
| 10 · Reply to an import inquiry | Read the letter carefully. There are 12 mistakes. Can you find them? Rewrite the letter CORRECTLY in the memo-field. | - |
| 11 · Reply to an import inquiry | Type the word as it should be. | - |
| 12 · Placing an order (1) | Read the letter and call up the info. | |
| 13 · Placing an order | Indicate which words below refer to the packing of dry goods and which refer to liquid goods by choosing 'dry' or 'liquid'. | |
| 14 · Placing an order | Write a letter to place an order. First, read (carefully) the information below. | |
| 15 · Acknowledging an order (1) | Read the letter and call up the info. | |
| 16 · Placing an advert | Read the advertisement carefully and then answer the question below. Check. | |
| 17 · Letter of inquiry (2) | Read the letter and call up the info. | |
| 18 · Letter of inquiry | Your turn now: Write your letter of inquiry. | |
| 19 · Reply to an inquiry (2) | Read the letter and call up the info. | |
| 20 · Reply to an inquiry | Now write a reply to the letter. | |
| 21 · Placing an order (2) | Read the letter and call up the info. | |
| 22 · Placing an order | Read, listen, answer and check. |  |
| 23 · Placing an order | Write a correct letter. | - |
| 24 · Acknowledging an order (2) | Read the letter and call up info. | |
| 25 · Acknowledging an order | Write out the letter in full. | |
| 26 · Letter of complaint | Read the letter and call up info. | |
| 27 · Making a complaint | Read the letter and then answer the questions. | - |
| 28 · Making a complaint | Read the information and then write your letter. | |
| 29 · Making a complaint | Fill in the gaps with one word only. Where there is a word in brackets, use the correct form of that word. | - |
| 30 · Reply to a complaint | Read the letter and call up info. | |
| 31 · Reply to a complaint | Read the letter below and then follow the instructions. | |
| 32 · Reply to a complaint | There are a number of standard phrases used to give good news. Click on the icons to call up information. | - |
| 33 · Reminder (1st) | Read the letter and call up info. | |
| 34 · Reminder (2nd) | Read the letter and call up info. | |
| 35 · Reminder (3rd) | Read the letter and call up info. | |
| 36 · Vocabulary for reminders | Match the words from the list to the words below. | - |
| 37 · Expressions for reminders | Rewrite the following sentences. You must use the words in brackets. | - |
| 38 · Invitation to a speaker | Read the letter and call up info. | |
| 39 · Invitation to a speaker | Write a letter inviting Mr Tap to be your guest speaker. Use the information given. | |
| 40 · Invitation (by phone < > by letter) | Listen to the conversation and read the information. Then read write the invitation using the outline given. | |
| 41 · Accepting an invitation | Read the letter and call up info. | |
| 42 · Accepting an invitation | Listen to the phone conversation between Mr Profit and his secretary, Doris. Then, write Doris' letter using the hints given. | |
| 43 · Declining an invitation | Read the letter and call up info. | |
| 44 · Declining an invitation | Rewrite the letter. | |
| 45 · Formal invitation | Study this example of a formal invitation. Call up the info. | |
| 46 · Accepting a formal invitation | Study this example of a formal acceptance. Call up the info. | |
| 47 · Declining a formal invitation | Study this example of how to decline a formal invitation. Call up the info. | |
| 48 · Semi-formal invitation | Study this example of a semi-formal invitation. Call up the info. | |
| 49 · Semi-formal invitation | Fill in the missing prepositions in the letter below. | - |
| 50 · Semi-formal invitation | Read the following pairs of sentences and then choose 'a' or 'b' to indicate which would be more suitable in a written invitation. | - |
| 51 · Semi-formal invitation | Rewrite the sentences below. The beginning of each new sentence has been done for you. Call up info first. | - |
| 52 · Accepting a semi-formal invitation | Read the following letter of acceptance for a semi-formal invitation. Read the info. | |
| 53 · Declining a semi-formal invitation | Read the following letter declining a semi-formal invitation. Call up the info. | |
| 54 · Reserving a conference room | Read the letter and call up info. | |
| 55 · Reserving a conference room | List the 5 things that have to be clarified. | |
| 56 · Reserving a room for a guest | Read the letter and call up info. | |
| 57 · Reserving a room for a guest | Listen to the phone conversation. Then write to confirm the arrangements. | |
| 58 · Announcing a price increase | Read the letter and call up info. | |
| 59 · Announcements | Study the phrases below and type in the missing prepositions. | - |
| 60 · Announcements | Study the information below. Call up the info and then write your letter. | |
| 61 · Announcements | Match the word or phrases in column A with a word or phrase from the list. | - |
| 62 · Asking for an appointment | Read the letter and call up info. | |
| 63 · Letter of reference | Read the letter and call up info. | |
| 64 · Recommendations | Form a complete sentence by clicking a word or phrase from the list above to those below. | - |
| 65 · Recommendations | Choose the correct alternative to complete each space. | - |
| 66 · Letter of rejection | Click on the most suitable word from the list. | - |
| 67 · Invitation to an interview | Read and learn the manual info behind the underlined words. | - |
| 68 · Goodwill letter | Read the letter and call up info. | |
| 04 · E-mails | ||
| Naam | Instructie | Media |
| 01 · Introduction | Read the points to be considered when writing an e-mail. | |
| 02 · Ten Commandments | Read the commandments and match with the pictures. | |
| 03 · Good and bad example | Take a look at e-mail 1 (example). Afterwards, find out what's wrong with e-mail 2. | |
| 04 · Don'ts in e-mail writing | Take a look at the e-mail and find out what's wrong with it. | |
| 05 · This could happen to you! | Read this piece of advice and find out how to avoid e-mail blunders. | - |
| 05 · Faxes | ||
| Naam | Instructie | Media |
| 01 · Sending a fax | Study the following fax and the info. | |
| 06 · Memos | ||
| Naam | Instructie | Media |
| 01 · Writing a memo | Study the following memo and the info. | |
| 07 · Summaries | ||
| Naam | Instructie | Media |
| 01 · Steps in writing a summary | Read these steps in writing a summary which need special attention. | - |
| 02 · Expressions | Read these expressions which are used to faithfully reproduce the original information. | - |
| 03 · Example 1 | Write a summary by using the advantages and disadvantages between the two sites given. | |
| 04 · Example 2 | Write a summary about Gardener's Paradise using Peter's notes. | |
| 08 · Press releases | ||
| Naam | Instructie | Media |
| 01 · Example | Read through the following press release, the hints on layout and content. | - |
| 02 · Practice | Try to rewrite this press release. Pay special attention to the words in bold and call up info where necessary. | |
In de kolom Media wordt aangegeven welke multimedia-bestanden aan de oefening gelinkt zijn:
= geluid,
= beeld,
= video,
= informatie- en/of grammaticapagina.